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Index/Work/Microsoft Channel Ecosystem

A reseller network,operating as one.

ClientMicrosoft
PracticeStrategy · AI
ScopeB2B sales platform · Channel ecosystem
StatusComplete
The Brief

The reseller layer in any channel ecosystem has the same problem. Ambition is high; the digital infrastructure is spreadsheets, email, and PDFs. Collectively, they are a market.

HSV's remit is helping software resellers, VARs, SaaS providers, cloud consultants, operate at scale across North America and Europe. We were brought in to build the platform that turns a fragmented reseller network into a coordinated GTM engine.

Microsoft Channel Ecosystem — surface 02
Into Production

The first surface is the moment a reseller signs in. A conversational setup walks them through onboarding, campaign configuration, and asset generation through a template-first flow. Lead prospecting, collateral assembly, drip campaigns, and conversion tracking sit downstream, designed as connected modules with regional and product-specific configuration, not a stack of bolted-on features. The interface adapts to who the reseller is. Beginners see guided flows. Mid-tier resellers see configurable defaults. Enterprise resellers see the surface area without the scaffolding. One product, three registers. The platform now powers HSV's go-to-market across multiple markets. Resellers that previously took weeks to launch a campaign go live inside a single sitting.

Microsoft Channel Ecosystem — surface 03
Microsoft Channel Ecosystem — surface 04
The Outcome

The platform powered HSV's go-to-market expansion across the US, Canada, Germany, and the UK. Resellers that previously took weeks to launch a campaign were live inside a single sitting. Post-deployment, HSV secured a funding round.

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